Recently, I sent in my Samsung Phone in an excellent "just out of the box" condition. All accessories were included. The Cashforlaptops.com took website quoted me $180, but after they had my phone in their custody, they only provided $77. They are still quoting $200 for a trade value for this device. They didn't respond to any of my questions once I finally got hold of someone after 10 minutes waiting period. Never again will I deal with them! They Just make fool of you and rip you off.