Ordered part online and paid the flat delivery fee. Inadvertently did not realize part did not come with grommets to secure part. The grommets would cost $1.58 plus another flat rate of $7.99. I called and explained it was my mistake, but I did live less than 5 miles of his store. He flatly refused any compromise e.g. putting it in an envelope with a stamp or even a will call pickup. NO and NO, they have a flat rate shipping policy, yadda, yadda or otherwise we want your money.