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Zaklina S.

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Experience: Travel

Member since January 2020

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1 Review by Zaklina

DO NOT BOOK!!!!!!!!!!!!!!**********AVOID************

Booking ID: *******090
I booked my holiday for my 21st Birthday to Egypt with hotel and flights included. All inclusive hotel.
I had 3 choices how to pay. 1. To pay full amount 2. To put a deposit of £100 to secure the holiday and to pay the rest following month 3. To pay monthly but then you won't secure your holiday.

I put a deposit to secure my holiday. After 2 days I received the email that my holiday cancelled so I called them and asked about it. They didn't even helped to solve it out, they said it's their technical problem and they can return me my deposit, as there are no left seats in that plane on specific time when I booked it. I said I'm not happy with the refund and if it's their issues and not customers they have to offer something, for example to put me on a different flight. They just said that prices increased and I will have to pay extra!!! I said I won't pay anything to them because it's not my mistake!!! They refunded me the money and didn't offer any solutions!!! Just canceled my holiday while I put a deposit to secure it !!!!!!!!! After all I checked prices for the same holiday and they increased a lot!! I can't spend that much money especially if I secured my previous holiday that was half cheaper!!!! They ruined my 21 birthday and didn't even offer any compensation or solution!!!
I won't leave it like that, and they will complain about they services and how they behave with customers!!!

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