Zachary K.

Purchased a "Gladiator" tour of the Colosseum several weeks before my wife and I departed for our trip to Italy. Just 2 days before our tour was to take place, the company contacted us to say that our tour was not available and that they were offering to put us on a tour that cost half as much, about $80 difference for 2 adults, but they would only refund $5 to us as an "inconvenience fee." OR we could opt for a complete refund and get no tour. With minimal ability to shop and such a short time before our tour (we were only to be in Rome for 1 day), we accepted the tour. The tour itself was completely horrible and I hated every second of it. It was so terrible that several other tourists abandoned the guide mid-tour... The tour guide was awful and spent 95% of the time walking around talking about things NOT related to the Colosseum, and then abruptly ended the tour and left us a few minutes before the tour was supposed to end. It was like she just walked around talking about random things until she thought she'd satisfied the time requirement, and then abandoned us. When we got home a week later I noticed the company had still not sent us the "inconvenience" money, so I started contacting them, after several weeks of going back and forth the company said they would refund my money for the entire tour, but they never did. Rather than refund my credit card or issue a check, the company demanded sensitive banking information, so I called my bank and they recommended not giving that type of information out to anyone. The company continued to refuse to issue a check or refund my credit card.