I ordered from them twice and both times I ran into issues and superlong processing. First time I bought diamond earrings. There was absolutely nothing to hold them in place - they would fall off just when I was doing hair. Had to return. Second time I bought a ring using their ring sizer ( all measured correctly) and it appeared to be too big. I had to request a smaller size replacement and pay for shipping (though their tool was not correct). It's been a month since they received the old one, and I still don't have a replacement or any estimation of when I will receive it...