My item return status was shown as received almost a month ago but till date there is no refund processed. Contacted their live chat twice and they told me they cannot confirm if the item was even received. Keep repeating that they do not have this information and that I can only wait (mindlessly). So what is the point of the returns tracking number and status update? I have been more than patient but it is still appalling to receive such replies. ZERO customer service and after sales service. 1st purchase and never again. Bring your business elsewhere guys.