Yasser T.

I bought from them a $4000 laptop believing in the 3-year warranty. The wireless card began to fail intermittently then stopped working completely. This laptop was not used very often and was supposed to be heavy duty. Their warranty procedure consisted of sending it to Japan and making so-called repairs that took four months, two returns, and did not solve the problem. They acknowledged the wireless card was defective. When I asked them they needed to do something other than take my laptop for another two months with no resolution in sight, they said they did not replace defective laptops, only parts. Well, after two replacements and almost 5 months with no resolution, I suggested they extend the warranty. They said no. This company is at best incompetent and at worst a scam. Either way I would not recommend it for any product they sell as they don't stand by their warranty.