Yan T.

I'm disappointed with Lookfantastic. I placed the order in Aug 2020. I paid extra money for DHL express service but the delivery method showed standard delivery. I asked their service team twice. They replied would look Into the issue and get back to me. However, no reply up to now. Their website claimed that the order will be dispatched in 24 hours but I kept receiving emails saying the the order postponed to next 48 hours in first 2 weeks. After 2 weeks, no amendment have made to the wrong delivery method. Also, no more updates for the dispatch process. They even refuse to cancel the order. I can only keep waiting and hope they will solve the problem some day.