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01/15/22: Ordered masks, credit card was charged and I received an automated email confirming my order.
01/27/22: Sent email asking for ETA, received automated email with a different email address to check status.
01/27/22: Sent email to alternate email address provided to check on status.
01/27/22: Received automated email telling me "Our team will be back to you soon..."
02/01/22: Sent another email advising if they were unable to provide the status of my order, to cancel it.
02/01/22: Received email telling me "Our team will be back to you soon..."
02/01/22: Advised I was contacting my credit card company and disputing the charge.
02/01/22: Received email telling me that "Our team will be back to you soon..."
02/14/22: Received masks
At no point did a human being ever respond to me inquires. The masks are fine, the customer service, rather the lack thereof, was atrocious.
Tip for consumers:
If you're okay with zero customer service, and no idea when you will receive your order, go for it.
Products used:
Masks
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