I went to the Sunglass Hut inside Bass Pro shop in Balzac, Alberta, Canada. I paid $378.00 for my Aviator sunglasses. Three times the lens/frame screw came out so the first time I took them back and the girl at the Hut installed a new screw after waiting 2 hours. The second and third time they sent me to the eye glass shop in the mall adjacent. The fourth time I took them back as they were only 7 months old I requested a new pair as the frame was obviously defective. Well they said the lens was scratched slightly, I said what is that to do with the frame? Also it fell on the sidewalk twice and on my gravelled driveway once.
They then asked what did I clean the glasses with. I said a soft polishing cloth and they then asked why did I not buy one of their cleaning kits. I said the flipping issue is the frame and the lens screw. In the end they said I would have to return them to Ray-Ban as they are not in a position to cover it under the "supposed" 24 month warranty. I said that I was on vacation for 3 weeks what was I supposed to wear. Guess what, he said I can replace this pair for 50% off and payment of $180.00 CAN YOU IMAGINE. The Manager wanted me to pay them for my pair being defective. PLEASE DON'T BUY RAY-BAN OR DEAL WITH THE SUNGLASS HUT ANYWHERE OR YOU WILL GO THROUGH THE SAME ORDEAL.
Service and honesty has become a thing of the past.
Bill Orr, Calgary, Alberta, Canada. By the way Sunglass Hut rent space from Bass Pro so it is nothing to do with Bass Pro.