First they misrepresented the product, claiming it would recover date from a locked Android device. I indicated that I didn't have an Android phone, but that my phone had Android system. I was assured that it would work. Their toolkit only works on Android phones. FoneDog did not return my requests for customer service, and they conned PayPal Resolution Center saying that they delivered the product as specified, which they did not. Bad marks for PayPal also.