Ditto. Same story as everyone else here... paid $3,000 for appliance that never showed up. They kept emailing with delay after delay, and after months I finally cancelled my order. Now I've been waiting weeks for the refund to process. I just got off the phone filing a claim with AMEX. Worst experience I've EVER had. Horrible. Horrible. Horrible. Don't walk away from this place... RUN!