Installation of TV service was careful, professional, when promised, and patient with my questions. Telephone sales person and internet advertisement overpromised on time for installation of internet (promise: next day service; reality: next week service); also claim of "6 recordings on hopper" was misleading. Truth: there are three recording devices; you can only record more programs in you record all current local stations for 8 days in which case there ARE two left - one if you're watching something else. DON'T OVERPROMISE OR MISLEAD CUSTOMERS!