I sent in 14 item, two months had pasted and I had yet to receive and offer. So after many run around a and me offering to pay to get my items shipped back to me, they tell me they had sent my items through the mail and gave me a tracking number. When my package returned I see that it had been opened and tapped back up but I was missing three items. They took my Prada saffiano Lux bag, and two other item that where brand new. When I contact them and show the my item list. The customer service representative told me he would investigate and it's been more than a month and I have gotten no offer for these items and I have yet to get a reply after multiple emails they have not replied ever since! Terrible terrible terrible. I cannot believe this happened! Do not trust this company for nothing!