Wayne K.

Everything except for getting your money is pretense with these folks. Beware of their shipping scam. Many times HVAC units are damaged in transit from manufacturer or in supplier warehouse handling. I received units that were both damaged and was told I had to take it up with shipper. There was absolutely no noticeable damage due to the shipper-notta. AcOutlet is trying to pass off their damaged goods on their shippers when they know damn good and well they have not inspected what is in the box that came from southeast Asia or China or anywhere else. My condensing unit weighs 172# and the box says you can stack 3 high - this is how they come from China. The fan coil unit weighs 30# and stacks 11 high. I guarantee there will be folks that get the bottom units - and they will be damaged. If you are considering a purchase with the Ac Outlet the only way you will be certain of not losing money due to damage is DO NOT LET THE DRIVER LEAVE UNTIL YOU UNPACK AND GO OVER EVERYTHING WITH A FINE TOOTH COMB! Anything less will get you a " can't help ya " from the Ac Outlet. If the shipper did not damage your unit they will have to fight that out with the Ac Outlet- but you should get reimbursed by the freight company ( hopefully). This is not the way business is supposed to function. No accountability and everybody wants the fast buck.