V K.

5 months wasted, truly awful service and tailoring, honestly by far the very worst consumer experience of my life. Gave up in the end, as spending even another second of my time being bothered about it was throwing good money after bad, so I collected the suit and delivered it by hand to the headquarters of Time Out, from whom I'd made the mistake of buying a voucher, for the attention of their CEO. Won't be touching either organisation ever again and have told everyone I know to avoid both companies and why; my contacts will hopefully inform theirs etc. It's completely obvious to me that the cost to both organisations, in terms of business lost or never gained, will be far greater than if either had just refunded my money, but common courtesy and economic sense haven't prevailed, with both Harris and Zei and Time Out apparently allergic to the concepts of competence and customer service and satisfaction. (Avoid 'Langmore House' too, sister brand of Harris and Zei's run by the same people.)