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Vicki K.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Clothing & Fashion

Member since February 2021

  • Review

    1

  • First Reviews

    0

  • Thank Yous

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  • Fans

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  • Profile Views

    14

Review Distribution

1 Review by Vicki

2/20/21

Wish I had read the reviews before ordering. Their masks are beautiful, but they fit horribly on my face. I've spent two weeks trying to get them to let me return them. I get the runaround. They want a video showing the issue... but they can't even view videos from the USA on YouTube. Absolutely horrible customer service. Have to give them photos of the items, including packaging. Guess it's one I have to turn over to the charge card company.

Tip for consumers:
Don't use their site.

Products used:
None. They didn't fit.

Service
Value
Shipping
Returns
Quality
janem46
Jane V. – Jane Rep

Hi Vicki, We want you to be happy with your experience at Jane.com. Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We’ll get you all taken care of.

Vicki Has Earned 2 Votes

Vicki K.'s review of Jane earned 2 Very Helpful votes

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