Veronica B.

I ordered a 2 x 3 vinyl banner of a kid and received a 2 x 3 vinyl banner of a TEAM picture. When I ordered, I gave them special instructions and even mentioned the name of the kid that was WRITTEN ON THE BANNER. It seems they did not read the special instructions. It was a TEAM banner on size 2 x 3. It doesn't even make sense - but they printed it out anyway and completely ignored my instructions. I called them and explained the situation. They asked me to send an email explaining it. I did. I received a response that I had to pay 70% of the price again because it was a no proof order. How can people be so disrespectful and unprofessional? Especially with a customer who has spent at least 800k with banners just this year? I do not recommend them for the lack of respect and unprofessionalism.