Venkata M.

Do Not book with Explore Trip. The worst service i haved faced ever in my entire experience. I have booked a flight ticket which shows free of cancellation, and i called a representative and asked him i am trying to book so and so flight, can i cancel it any time? He replied yes you can up to 24hrs before departure. I tried to cancel flight 4 days before. But they denied my request and in reply they are saying our bookings are non-refundable, none of our representatives would said to you like that and we have verified call records as well. As a customer right i have asked them can you prove that to me with by showing call recording o me? Can you send a call record copy to me? Or can you just put your speaker where you recorded it so that i will listen through phone? But they denied and spoke with with dontcare attitude. If the mistake is not with their side why are they hesitating for proving it? It was a bad experience for me, i dont buy a flight ticket in future with explore trip. I dont recommend Explore Trip to any customer.