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I ordered a blouse from this website and I paid £33 for the blouse and another £8 for the shipment. The day the blouse was supposed to arrive I received a postcard saying that I must pay £14.75 to get the blouse.! I feel like I'm being robbed. They never mentioned this amount while I was purchasing. I sent a bunch of emails to Verge Girl and got no response. Really disappointed.
Vanessa D.'s review of VRG GRL earned a Very Helpful vote
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Scam of a company - followed their directions to send back for a refund and they said it would...
Hey Vanessa,
We are very sorry to hear this. We are really sorry, but unfortunately we have no control over import duties and taxes as these fees are decided by your country and are not decided by us. These fees are different to the shipping costs and are decided by your country when your order arrives into customs and are based on the value of the goods. The best thing to do is to check with your country's customs as they will be able to let you know how these fees are decided.
We do state on our website that payable import duties are the responsibility of the customer. This is stated on our Shipping and Delivery page on the website, which you can view here: https://www.vergegirl.com/pages/shipping-delivery.
As our office is closed on weekends, we received your emails this morning on Monday morning and replied this morning. We do state on our website that our office hours are from 8am-5pm Monday to Friday and we do respond to all emails within 24 hours on these days.
Can you please let us know what you would like us to do to make this experience better for you? We hope to hear from you soon.
Thanks a million X