I checked several places for a quote to sell my car. Car Gurus was the highest. I accepted the offer, submitted information online and scheduled a pick up. I received a FedEx package two days later and the driver called to confirm. However, the morning of pick up no one showed. I called and they apologized and scheduled another driver for the same day. I was slightly inconvenienced, but the new driver was wonderful. Went through all the steps, signed my Bill of Sale and the money was in my bank account the next morning. Overall I'm extremely pleased with the experience. I would have rated a 5 if there hadn't been the first driver hiccup.