Traveller B.

Scheduled to fly from Boston to near our home in Rutland, VT. The flight was initially delayed because of reported impending weather and then ultimately canceled. Another passenger was scheduled to fly back on July 18 as well, and he and we began looking, with no success and no assistance at all from CapeAir, for options to get back to Vermont.

When we tried again to reschedule our flight back to Vermont, we were told that the soonest that they would be able to fly our family of 4 home would be on July 26. When we asked what we were supposed to do for food and lodging between the for the next eight days in a very expensive city, the ticket agent just shrugged.

We asked about alternate ground transportation and were told that, because there was weather it was no longer the airlines responsibility to get us to our destination. We could either wait until the 26th to go home or find our own way home. The airline representative then indicated a limo company that they use for ground transportation to Vermont. Deciding that paying for our own, transportation would be less expensive than trying to find a hotel room and food in Boston for the next eight days, we called the limo company and paid over $800 out-of-pocket to get ourselves and one of our fellow passengers home that evening (unlike Cape Air, we don't abandon people).

To no avail, I have contacted the airline to see about getting reimbursement, and the airline response even conceded that one of their options, even in the event of weather related cancellations, could have been to offer us ground transportation. However, because the cancellation was weather related, they are still stating that we, as the customers should still bear all of the financial cost and logistical responsibility of getting ourselves home. We would have driven to Boston in the first place if we had thought this airline would be so indifferent to its customers.

In short, don't book this airline unless you reserve an extra $1000 to arrange alternate transportation when they abandon you yoo.