I purchased several customized (measurements) products. They sent me the wrong items (16" wig instead of 20") then tried to say it was not their wigs because the lace was too dark(I sprayed the knots), claimed they put a black band in it (they did not), and the label was not theirs (a blatant lie). Customer services was rude and clearly lying to cover themselves. Dishonest, greedy and disrespectful! The main problem here is that you can't hold these Asian companies accountable. Never again. Lesson learned!