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3 times now they have taken my order, taken my money, sent an email confirming delivery and nothing was delivered. I will never use them again! Their customer service department is outside of the US and no one calls to follow up with me. I have to fight for a refund and then scamper to re-order flowers from somewhere else or not at all. My sister has cancer and today is her birthday - no flowers to cheer her up! So angry and frustrated. WORST SERVICE EVER!
Tracy C.'s review of FTD earned 2 Very Helpful votes
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Hi Tracy - We're really sorry to hear about this, and we'd love the chance to make it right. Please send an email to communitymanager@ftd.com with your order number so we can reach out.