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Tommy S.

Contributor Level

Total Points
80

1 Review by Tommy

  • Rogue Fitness

1/16/21
Verified purchase

I like Rogue because they have quality product, but I refuse to promote them, refer them, or order from them again because whoever runs their operations straight up sucks. And, whoever runs their customer service, straight up sucks. Multiple calls to the company about product, they check here and there, say it's available, then no longer a package, that I can order it individually, then when I order it individually, that the promotions it describes online don't apply.

I order 14 products, and it says online that the order will ship in 5-7 days (and the rack note says 14-30 days). A week later I call, and they tell me that they have to bundle it to save on shipping so everything won't ship for 14-30 days. I say, "that's fine, but you should modify the 5-7 days on the site so that people don't get the wrong expectation"... and then the customer service guy starts to argue with me, telling me that they sent an email later telling me that... and the email said the rack, but the customer service department continues to argue with me about it...

Worst experience trying to get product from a company. They're contentious, they misrepresent, they don't know what they're doing from an operational stand point. Horribly run company.

Tip for consumers:
Great product, worth sourcing from another company though to avoid the headache of dealing with Rogue operations group.

Products used:
Multiple; rack, weights, kettlebell, box, etc.

Service
Value
Shipping
Returns
Quality

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