Tom F.

Mainstreet renewal is not a good company to rent through. Starting with the water bill, they stated it stays in their name, which is fine but we never received a copy of the bill for the first 2 months. When contacting the property manager, she was useless, 6 months in and I finally received a water bills via email, I requested them in the mail paper copies. The charges on the bills didn't match the charges on the resident portal. I've had to challenge them a few times for unwarranted and unexplained charges in the portal. I currently have a BBB complaint in requesting a refund of the overpayment. October we moved in, it's now April and I still have to request a copy of the water bill. I've even complained to corporate but their just as helpful... not.
MSR changed their headquarters address 6 month later into our lease, our lease agreement had the previous address on it... they never made us aware of those changes, and when I contacted them asking what I needed to do, they send you a generic email of what needs to be on the policy. A month goes by because they can't seem to get back to me on time or explain what exactly needs to be fixed. Instead they enrolled me into their own renters insurance policy and started charging me on the portal. I had my insurance agent at this point to find out what they needed, so the address was one fix but the other was that they wanted me co-lease holders name to be in a different spot in the policy... even though it made absolutely no difference in the legality of the document according to my agent. We can't wait to be done with our lease, we're already documenting and preparing for them to try and keep the deposit as we've read through other reviews. Document and take evidence. Don't rent through this company, you'll save yourself a lot of time and work. Renee was the office manager I've been dealing with in Florida, Incompetent.