I canceled my services and had a deinstall performed after 3 days due to poor signal. DISH stated that Planet DISH was responsible for refunding the initial fee I paid them of 49.99 and to call them directly to let them know the services were deinstalled and they would issue a refund. I did just that and one hour later I was still being transferred around and around and no one in "customer service" was available. I had to ho through my bank to dispute the transaction in order to get my money back. These people are SCAM ARTISTS.