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I ordered a dress online. Total came up to A$350. After reading negative reviews I quickly cancelled my order and followed up with an email asking for full refund. They responded by offering freebies which I declined. Then they ask for my reasons for cancelling eventhough I have stated it when cancelling order. I was assured of "quality-guarantee" but still I insisted I did not want to proceed with my order. Finally they agreed on my full refund. I received it 2 days later in my account.
I'm one of the lucky ones. To have paid A$350 for a dress made out of regular fabric would not have been acceptable.
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Dear TL,
We are very sorry that you are not satisfied with your experience. Would you please kindly send an email to service@vbridal.com with the subject "TrustPilot+Your Order Number" to confirm your order information? Then we can assist you further and faster.
Please accept our most sincere apology again. Your satisfaction is of vital importance to us. We will spare no effort to rectify the situation with care and efficiency. Please rest assured.
Thank you for your feedback. We are looking forward to hearing from you.
Best regards,
Vbridal