T L.

Absolutely the WORST company we have ever dealt with regarding a "return".

On 08/30/2023, I ordered an engine for my son Brandon. The total charge was $3,940.00, which included shipping.

On 09/14/2023, the engine arrived. Before even opening the door on the delivery truck, the driver stated the engine was in pretty rough shape. Once opened, Brandon was appalled at the condition of the engine and refused it. He then received a text verifying the shipment had been cancelled. He then called *******489 about the refused delivery. The rude gal told him he would be credited within 1-2 days.

In reading the "Returns and Refunds" policy regarding "Refused Shipments", it states to allow up to 14 business days.

On 10/04/2023 I checked his credit card balance, which was 15 business days after the refused shipment date. The credit had NOT been applied back to his credit card, so I called LKQ online again! I was told the credit had been initiated and he would be receiving the credit within 4-5 business days.

Once again I check his credit card account for the credit on 10/11/2023. STILL NO CREDIT!

I then call AGAIN on 10/11/2023. I asked for a manager. She tells me I cannot speak to a manager as there are NONE available and she would have to put in a request which would take up to 48 hours. I told her to do that (which is ridiculous).

Well on 10/13/2023, I check his credit card balance AGAIN and guess what, THERE STILL IS NO CREDIT! AND NO CALL BACK FROM A MANAGER!

How the hell are you still in business? Oh, wait, I know! It is because you rip people off! You sell garbage and you don't refund the money!

I have contacted the bank and have provided them with all of the documentation and have filed a dispute.

You really are a pitiful, $#*! laced company!