Tim W.

We cancelled our Park City vacation b/c it's clear social distancing is the right thing to do due to COVID-19. I told Padzu that I know I am responsible for the entire cost, but would appreciate any concession. I would have been happy with even a smallish gesture saying, "OK, we'll share a little of the pain with you. After all, we all have to do our part for humanity" Ha! After extensive negotiations, here's what they did:

1. KEPT 100% of the rental fee ($2,000+).
2. CHARGED me TAX on the rental fee (yes, they made me pay tax on money they made on a rental I didn't use)
3. Refunded me the damage waiver ($99, big deal, we didn't even enter the unit)
4. Refunded me the processing fee ($76)
5. Offered a 50% discount on a last minute rental (wait... see what they are doing here... Padzu keeps 100% of the rental fee and creates an opportunity to unload some unused inventory).
6. Refunded the cleaning fee (wait... see what they are doing here... Padzu doesn't lose anything, but the poor cleaning people don't get paid).

The travel industry will suffer greatly due to COVID-19. My heart goes out people like the house cleaners Padzu threw under the bus. However, if Padzu goes out of business, the world will be a better place.