Timothy T.

Don't even think of purchasing from this seller. They are based in Vancouver British Columbia thus avoiding U.S. consumer protection laws. Their wood flooring products are inferior and manufactured in China and delaminate (plies come unglued). Their wood flooring warrantees are a scam since they require the purchaser to maintain the humidity inside your home at 35-55% AT ALL TIMES. This cannot be achieved in virtually ANY HOME IN AMERICA. Please check for yourself the AM and PM humidity levels in the city you live year round. You will find that there is not a single city that will stay at 35-55% humidity at all times year round. BuildDirect simply uses this scam warrantee to void your warrantee when your floor delaminates or has other issues supposedly covered under warrantee (and as explained above can be used to void the warrantee on virtually even plank of wood flooring that they sell). If you do have an issue with your flooring, the terms of use of their website VOIDS your right to sue them in small claims court. Their terms of use of their website REQUIRES that any disputes be settled by an arbitrator hired by a company that Build Direct hires. You decide if that places you at a disadvantage compared to Builddirect (the de facto employer of the arbitrator). If you decide to pursue the arbitration process required by the terms of use, you MUST travel to Canada to do so. Stay away from this company!
Please also note when you visit review sites like TrustPilot and Reseller Ratings to look carefully at the supposed 5-star reviews. What you will find is that the majority of 5-star ratings are tightly clustered within a very short time period. For instance on Reseller Ratings you will find that over 90% of ALL 5-star ratings for BuildDirect were posted in a 22 day period. This is highly suspicious when ratings for this company span approximately a 4 yr period. I personally believe that BuildDirect encouraged their employees/affiliates to post fake reviews to counter the increasing number of poor reviews. Again if you look at BuildDirect reviews on Trust Pilot this same clustering of the majority of 5-star ratings occured in even a tighter cluster at the end of October 2013. I personally believe the majority of 5-star ratings in these clusters are fake.

If you have an interest in reading the response from BuildDirect about why they refused to honor the structural warranty on my flooring, you can google "My BuildDirect Nightmare," which is a thread on another forum which includes the input from a BuildDirect representative. I think it will give warning to anyone considering buying from this company when there are many alternatives
The photo shows some of the $10,000 worth of newly installed BuildDirect flooring that had to be ripped up due to wide delamination. It was replaced with another manufacturers Santos Mahogany engineered flooring which remains beautiful today without any delamination since it was not defectively manufactured like the BuildDirect product.