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I don't get it. I had a 450 order waiting to leave the same day. I was needing a zipper added to order. Instead you charged me again for shipment because someone would not get up and put in same box. I have spent over 3000 dollars and get no special reconigtion. I have asked for catalog and still nothing.
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A sewing customer came to needing the zippers in her UTV soft top replace. I accidentally got the...
Hi Tim,
I would like to look into the catalog for you. Chances are that it has mailed but since we use a mailing house the shipments have been a bit slower than we expected. This is the first time we have not done the mailings ourselves. But we do track which have been processed so I can determine that with you full name or account number. With regard to adding to orders we do have a strict policy that once an order has been picked up by an RF gun in shipping that the order can not be modified. In those cases we do require an individual to place a second order for the additions. But if the request to change an order is done before the order is at this point we are more than happy to make changes and additions. I do believe that we are very unique in this flexibility for organizations of our size these days. We do our best to be as flexible as possible but there is a point where we have to create a hard stop. I hope this makes sense. Best Regards, Matt Grant, Sailrite