Thomas S.

I thought I would give Bestbuypcs benefit of doubt. I ordered by phone (BOB) Sharp 80" 6/20/13. I was told it was in stock, their "Free Shipping" was Curbside drop off, but for additional $198.00 (later dropped to $159.00)it would ship in 48 hours. I check back via chat on their Web Site with LARRY on 06/25/13 and he tells me the TV will ship "In the morning if not today", he would call the shipping co. And give me a call back. No call. Later that evening (06/25/13) I return a missed call, it is from PAUL who identified himself with Bestbuypcs. Paul tells me there will be an additional $159.00 shipping on the TV because it is a "Large Delicate Item". I told PAUL I had already paid $159.00 additional for a TV advertised on their Web Site "With Free Shipping". He then tries to sell me an Extended Warranty for "Half Price" for my trouble. I then tell PAUL just to cancel my order and refund my $3780 since my CC had already been charged. He told me he was not in the "Cancellation Department". I told him I would be contacting my Credit Card Company to dispute the charges. He asked me not to call my Credit Card Co, that LARRY would call me, and he is sure LARRY would honor previous deal. Larry never called. I left message on their "Contact" page (as they were already closed for the day for LARRY expressing my frustration and asked for help. I contacted Bestbuypcs this AM 06/26/13 via their Chat (LARRY) who told me BOB would contact me. BOB called, apologized but stated some shipping companys charged more for large TVs. I told him just to cancel my order. Bob stated other dealers would also charge more for large TVs. I did not feel comfortable giving my Credit Card Security Code to cancel the order. I contacted my Credit Card company and instituted a dispute. The BBB is next. Save yourself the frustration. This is a DISHONEST Business...