Thomas A.

I'd highly recommend NOT using highland Products Group (aka: www.theparkcatalog.com). I made a bike rack purchase from the Highland Products Group, LLC a couple months ago and had one of the worst experiences of the last decade. First of all, the shipment wasn't correct, but people make mistakes, so no big deal. I called to get the other 50% of my order. It was a hassle working with them, but they sent the other half (how do you forget half of a bike rack sent on an 18-wheeler?) A few weeks later, after needing customer service support a few times I found that Highland Products refused to stand behind pretty much anything they said. I was told someone would call me back multiple times and it never happened... so I called them again... and waited and nothing... and again. And nothing. Later, they refused my request to return a part or the order because "it has been over 30 days" even though THEY didn't communicate and messed up the delivery to begin with. I didn't even get the full shipment to me for well over a month. How do I return something within a month if they don't even get it to me in a month? They sounds nice on the phone (and several of them probably are nice people), but my overall experience with this company was very disappointing. When I spoke to a supervisor about my experience he did nothing. He just tried to change my mind even though he admitted the facts weren't in dispute. The quality of the product is Ok (not terrible, not great), but I didn't expect an elite product. I expected everything to go smoothly as their motto is "Our customer are our number one priority". From my experience, customers are NOT their number one priority. I was made to feel like I was taken advantage of, not valued and cheated. I've had better experiences with international tech support calls. I would highly caution against using Highland Products Group (www.theparkcatlog.com) for any of your needs. I'd caution others against doing any sort of business with them. Hope your day is great and you don't ever have an experience like mine.