4 weeks ago when we purchased our new lounge suite we had a problem getting in touch with Nick Scali to make a change within their 2 day cooling off period, mind you that happens to be the day you purchase and the next day, so in essence one day, anyway when I finally did get in touch they told me it was too late to make changes. After posting a review I got one answer saying they would send the request to the appropriate person……I'm still waiting for a phone call! Apparently the suite that will take 3 months to deliver was already being built by day 3.