Virgin Mobile is hands down the worst cell phone company out there. After spending hours telling customer service about my constant dropped calls, out of country package that did not work, not even a call back to follow up even though they said they would.
When I called again I explained the situation again and they said that they were having cell phone tower problems and there was nothing they can do. How about a credit, or some incentive to stay, but no they advised me to go to another company wth…terrible!