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1 Review by Terri

Marriott

Marriott

5/14/15

Marriott Residence Inn @ BWI BAD BUSINESS!!!!!!!!!!! I cannot write a review about the hotel room since I have not stayed at this location. I booked a room 2 months in advance for the JAZZ FESTIVAL at a rate of $117 per night. Good deal right? I just got a call from Anne Daily that the rate has changed to $509 per night. The Manager Jeffery Bault thought he was doing me a favor by giving me the discounted rate of $299 a night. They said I was not suppose to get that rate because I wasn't on a particular list. They waited three weeks before the event to notify me of this mistake. I am furious! I should not have to pay the price for their mistake. Why is the customer always inconvenienced? Need help? I tried the corporate office, but they are giving me the run around. The Residence Inn at the Marriott even sent me a confirmation email of $117 and now $509. REALLY!!!! Any advice? I really don't want to give up my getaway weekend with my husband. :(

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