Teresa U.

Our group of six booked a tour of the Colosseum and the Vatican for our trip to Rome in June 2020. Their policy is that you will get a full refund if you cancel within 48 hours. We canceled our trip on April 28,2020 (nearly two full months before the trip). We were told that they would not be able refund our money because they are such a small company and they needed the money to remain open. They kept over $1,100 and did not provide the service. I emailed several times about a refund, but after the initial contact they stopped responding. We still have not received a refund. I'm very disappointed in this company and would not book with them in the future. We didn't cancel this trip willingly. Covid restrictions imposed by their country prevented us from traveling.

We booked a trip to Italy in June 2020. We were unable to travel due to COVID. We did not cancel the trip; the trip was cancelled by the airlines and then travel restrictions were put in place by the Italian government so that we were not allowed to visit. Luxury Retreats is only offering a 50% refund. We are at risk of losing more than $10,000 on a trip that we did not cancel ourselves. Luxury Retreats is offering no protection to us as consumers. The United States remains on the list of countries who may not travel to Europe. COVID does not appear to be going anywhere anytime soon. I certainly do not see us traveling to Italy in the near future, especially since most of the travelers in our party our over 65 years of age. The customer service from Luxury Retreats has not been good. They have not advocated on our behalf and do not seem concerned that we are losing a huge sum of money.