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Teresa K.

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Member since March 2017

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1 Review by Teresa

3/14/17
I was a customer with Walmart Family Mobile for years and I just ended service on the February 20th and my next bill was due on March 5th. They are saying I owe for a full month when I have paid the bill every month. They also claim that the bill was always one month behind (which no company does that). I still would not own them a full month even if that was the case. When talking to customer service they always remind to watch your language even you are not using profanity. When you ask to talk to a supervisor they I'll not let you. The customer service is one of the worst I've ever dealt with in my life and I very highly recommend that you never use this cell phone provider ever because is so hard to get out of the agreement that is a no contract. They're not very honest when they tried to get an extra month out of you when you've ended your service. Also customer service does not have a number that you press when you've already cancelled your service they try to get you to stay with them by reinstating your plan. They need to be taken out of business if they cannot respect and honor their customers and listen to their customers. They demand respect the whole time you're talking to him but they don't have to give you respect in return they treat you like you're stupid. If I could I would give them 0 Stars.

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