Taylor B.

I was very satisfied with the whole experience. First and most importantly, the completed product (I purchased a board game, a board game box, dice, and a large pack of their cards) is perfect. High quality and it made it to me in perfect condition. Second, the site experience couldn't be easier. The site easily moves users through the process and provides design specs to ensure your product comes out as you expect. Third, it's very affordable. It was hard to find another manufacturer that would only produce one game, but BGM does, and it's much more affordable than expected for the quality and turnaround time. The site allows you to save and replicate projects too, so you can always make more.

Finally, I will share a story about their customer service, especially since I have seen so many reviews criticizing the experience, and was myself a bit concerned getting the process going.

I completed my project at the start of December, hoping to get it in time for Christmas, which their team didn't guarantee, but helped steer me in the right direction to get by the 2nd - 3rd week.

Production took 2 days, and my project was out the door, and I received it 2 weeks before Christmas. However, when I opened the box and found a key component of the project missing, I panicked a bit. While BoardGamesMaker shipped the component, it didn't arrive with the other parts.

I reached out to customer service and they were responsive (typically responded within 12 hours) and vowed to work with me to make it right, even though it was a, issue with their carrier and not their business. They got right to work reprinting my cards and sent them out within 2 business days. Again they managed my expectations, as this all happened on the 18th of December. 3 days later, the cards arrived and the project was complete.

All in all, I can't recommend this enough. A very cool company with a great product and a dedicated customer service team. Couldn't be happier.