Tatiana T.

When you pay $4k for a gym equipment you expect it to work without any extra charges. Well, that's not true for Tonal. After a one-year contract with them, where I was obligated to pay the now $60/mo membership fee, I've decided to cancel the membership. And for my surprise, ABSOLUTELY EVERYTHING WAS RIPPED OFF OF MY EQUIPMENT. And when I say everything, I mean everything. I've expected that the library of on-demand workouts would be turned off. But, instead here's a list of every single feature or benefit that was turned off at the time of cancellation:

-Our growing library of on-demand workouts with our expert coaches
-Your metrics: data measuring and progress tracking
-Personalized weight suggestions
-Dynamic Weight Modes like Smart Flex, Eccentric, Chains, Spotter, and Burnout
-Form Feedback
-Free Lift movement library, including the video demos
-Your Custom Workouts
-Heart rate tracking
-Tonal Radio
-Apple Music integration
-Motivational features like Achievements, Leaderboard, Personal Records
-Partner Workouts and Virtual Group Workouts

My metrics? The custom workouts that I created? Apple music integration? (which by the way is a separate membership that I pay every single month to Apple and not Tonal). That's abusive in my opinion. They are simply manipulating their clients to pay $4k upfront, plus $720 in membership fees for a whole year, and when you think that you can finally set yourself free... you find out that the machine only works with an outrageous $60/mo fee.

The equipment that I paid $4k for is now a huge black screen on my wall. That's it. I paid for a huge black screen that features some touch-screen buttons at the bottom. That's it. That's all I have access to without the membership. Even the dynamic weight feature (which some may consider a safety feature) is not available anymore. As a consumer, I feel manipulated, used, abused, ripped off. Unfortunately, I don't have the means to sue this company. But I truly hope that someone out there does.