Tate B.

I will never order tires from Sams in Fairlawn again. I order a set of tires on 11-04. They said 3 to 5 days delivery. I also purchased the install package. After 7 days and no call or emails I decided to reach out to them. Called multiple times to tire department and was disconnected both times. Called customer service with no help. Was told only 1 person was working and they were busy so call back later. So I logged in account and chatted, no help. So on 11-29 I had enough and called Katz tires. Ordered the same tires that Sam's couldn't get. Tires on my car 2 days later. I didn't even have to pay for a membership either. Sam's needs to stop taking orders for things they cant fulfill.