Tani D.

THIS COMPANY WILL SCAM YOU! DO NOT GIVE THEM YOUR BANK CARD DETAILS ETC. I called on 24 July 2017 (today) and booked a van rental service. As soon as the call began I asked if it was being recorded. They replied yes. I made the booking and then they said they needed my card details for pre-authorization to hold the van rental. I asked if the funds would come out and they said no. I said if I call and cancel will I be charged. They replied no. I then found a much cheaper and better rental van option. I called to cancel and they gave me the run around. They said I had to use the chat option to cancel. No one could talk to me on the phone about cancelling. I then looked at my bank account and they took the money out. I called back repeatedly and each time I got the run around and excuses. I then went to the online chat center while I was on the phone with my bank. I repeatedly asked for their name and approval code. My bank needed that information to cancel their unauthorized withdrawal. They ignored my request and gave me yet another online link to submit a dispute. Wait. I was told I could do that on the online chat option I clicked on. Hmmmmmm... So of course I clicked on that link. Yet more run around questions and bogus links. I then called back. I was hung up on a total of 4 times today. I was also told twice someone from the support department would call. No one ever called and every time I call I get the run around. No one will give me a straight answer. I have made the authorities aware and 2 other companies are going to investigate them much to my relief. Another thing to pay attention to: their company is listed as Van Plus. When they took the unauthorized charges out of my bank account their name was listed as "Computer Program Integrated Systems and Data Sevice". Which my bank immediately red flagged, thank goodness. This company will not get away with this and I am currently having them investigated. DO NOT USE THEM AND BECOME A VICTIM LIKE I HAVE! DO YOUR RESEARCH ON THE COMPANIES YOU CALL.