We are having similar issues. My brother spent 465.00 on jerseys from another one of their sites and the jerseys showed up late, no confirmation emails or tracking, they are covered in stains and of very poor quality. I did get an email response that asked me to send pics, which I have done five times now, and they just keep replying that there are no pictures attached. BS. If you are smart you will never order from these people. I have a horrible feeling that he is out his 500 bucks.