Sybilla H.

The past couple of years I have been extremely disappointed in the delivery of service. The people on the phones, all but one have been quite lovely to deal with, however it does not solve my issues. This would be an extremely long rant if i dived into detail, so I'll try and keep this short. Most recent issues, still unresolved: PROBLEM 1. Ordered a freezer in April as ours Died. ETA was end of March no freezer several calls in was told repeatedly no freezer till at least NOVEMBER! Did I mention, I have no freezer. And that No Company was able to provide a freezer. Found one that I could get locally. WOW suddenly this freezer has been delivered at the end of May when we tried to cancel the order. It is now the end of June with no answer as to returning this freezer!
PROBLEM 2: Ordered deck furniture with an ETA of June 3rd. Hadn't heard anything, so during one of my Many calls to Directbuy of Central Alberta, I inquired about the deck furniture. It was discovered it was at the warehouse. We did not receive any notification. I checked my junk mail, my emails, deleted and active... NOTHING. Ok, lets move on... I was provided a contact number to make arrangements for pickup... no One answered the several attempts throughout the days! So I called Directbuy back... I could arrange to pickup Tuesday through Friday 10am to 3pm? Seriously? So I would now need to take a day off work to pick up OR I could pay $94.50 for delivery... luckily it ended up being one box as they were going to charge me $150 'cause initially it was coded as 4 boxes. It has now been 1 week since I paid for this service and NO ONE has contacted me to make delivery arrangements! Through all of this I was constantly told someone will get back to me within 24 to 48hours (email/phone)... NOT ONCE have I received followup email or phone call... I have ended calling them after about 3-4 days each time. Only to be told its COVID. I work in an industry that has slowed things down due to volumes and people working from home, so if it will take longer than normal, the expectation is set up front... Dealing with Directbuy has been a nightmare. As of June 30,2021 both issues remain outstanding!
I won't even begin to discuss other issues. If you want to challenge your patience purchase a membership... otherwise I would recommend saving your money and sanity and shop at your community stores.

UPDATE: July 13,2021. Still unresolved! Instead I received an email stating my Ashley furniture order is now ready for PICKUP! Seriously?

I had to call yet again... to find out if their has been any updates to our freezer issue. Apparently we are stuck with a 2nd freezer and potentially extra warehouse storage fees!

I still haven't heard from the manager.