Swati G.

I recently had an exceedingly disappointing encounter with Learn To Trade (LTT), and I feel compelled to share my experience to shed light on their questionable practices.
From the beginning, the company's aggressive sales tactics were not only overwhelming but also manipulative. The promised "live" webinar turned out to be nothing more than a pre-recorded sales pitch, enticing attendees with an A$10,000 trading account and a half-day training. The A$147 I paid for the half-day workshop only led to another extended sales presentation, devoid of any meaningful educational content. The initially promised A$10,000 trading account was conveniently forgotten, replaced by relentless pressure to pay an additional A$8,995 for smartcharts and training, coupled with an ongoing monthly fee of A$149.
I decided to pay a deposit of A$1,000 over the phone with the assurance of a full refund within a 14-day cooling-off period if I chose not to proceed.
Upon reading numerous scathing reviews, I discovered that the initial A$8,995 charge was just the tip of the iceberg. Learn To Trade allegedly pushes for additional payments ranging from A$20,000 to A$40,000 after completing basic training – supposedly advanced courses for those aspiring to become serious traders.
My attempts to secure a refund through Kelly Deene, the Client Service Manager, went unanswered, leaving me frustrated and betrayed. Even Kas, who facilitated the deposit, directed me to email info@... for a refund, but my emails remained unanswered for days, and subsequent calls to Kas were ignored.

In my pursuit of resolution, I resorted to writing an online review here, which at least prompted a response from LTT on 24 Jan 2024, stating up to a 30-day timeline for my refund. However, today (7 Feb 2024), I received an email from Wendy, AdminAU at Learn to Trade, asking me to sign a Deed of Release to finalise my refund request. The conditions outlined in the document are nothing short of SHOCKING. It states things like:
- Releasing LTT from any and all actions, suits, claims, counterclaims, demands, and costs;
- Withdrawing all actions or complaints lodged externally in writing;
- Removing or withdrawing all negative online reviews, complaints, and comments;
- Keeping all information and communications confidential;
- Avoiding further contact or communications with LTT and its representatives;
- Fully indemnifying LTT against any cost, expense, claim, action, loss, damage, or injury resulting from a breach of the Deed of Release & Indemnity, etc.
(Screenshot of the doc conditions attached)
To discover that my refund is only to be granted upon removing genuine reviews of my Learn to Trade experience is both appalling and indicative of the depths to which this company is willing to stoop. I am left in disbelief and am seriously considering lodging a complaint with Fair Trading.
This experience with Learn To Trade is not only regrettable but absolutely disgusting.