S S.

Been a member of HOMESERVE for many years I pay £13 pm for plumbing and £6.27 pm electrical cover.
I had a split pipe under the sink which they came out the same day and repaired for £30 call out fee. So I was pleased with that. The other three call outs have not been so good. I have paid three call out fees for jobs that have not been carried out as they are "not covered " Rang in couple of years ago for leaking radiator in bathroom but when /I said it was a ladder radiator was told they only cover standard radiators?
I rang in today to report my electric light / extractor fan in bathroom was constantly stopping and running slow - again paid £30 call out fee upfront and the electricians came same day but guess what? HOMESERVE doesn't cover extractor fans with lights on so another £30 wasted plus the years of monthly payments. To say I am disappointed is an understatement. I also called them out a year ago to the same extractor fan as the pull switch was sticking - the electrician came out and because it didn't stick when he visited said he couldn't investigate it as it was working - another £30 call out fee. Am taking today's visit to TRADING STANDARDS. Homeserve must be making a lot of money on call out fees for jobs that they say are not covered. I have opened a complaint and hope to, at least get the call out fee refunded. At best I would like the light /fan to be fixed or replaced but I am not optimistic now.