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Susan S.

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Experience: Entertainment

Member since January 2021

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2 Reviews by Susan


I can honestly say I have never seen such abominable customer service as this wretched place exhibited, in every way and on every level. I know used car places are generally pretty awful, but this place takes that to an even more unacceptable level in how it treats the people stupid enough to go there. Every single person with whom I dealt at AutoLine Va, in Chantilly, Va., was awful, from the person who sold me my car, to the so-called ‘managers' - I dealt with two of these, one of whom completely ignored my requests for assistance and the other who was so rude it was stunning. And the things with which I needed help were not extraordinary, they were really quite simple and natural for a new car owner. I know buying a used car is a horrible experience, but AutoLine Va in Chantilly makes it so much more awful than it has to be. Stay far, far away from this dreadful place.

Tip for consumers:
Not one of the people at this dreadful place cares a whit about customer service.


I bought myself a Christmas present and it was a full priced hardcover edition of Clanlands by Sam Heughan and Graham McTavish. It was absolutely money well spent and this charming and quite funny book helped make my Christmas a wonderful one. Clanlands had it all as far as my tastes are concerned: excellent humor, history (sometimes enough to break your heart), the clear and sincere friendship and comradery between Sam Heughan and Graham McTavish and the sense of fun, and joy, emanating from the hit television show on which they both star, or starred in Graham's case (it was Sam who killed him, which causes much hilarity in the book). Each one of the authors is a joy in every way, and the book, in reflecting these two magical figures, in both their real lives and in their fictional characters we see in Outlander, proves to be an equal delight. I hope they both had as wonderful a Christmas as they provided me. Susan Smith

Tip for consumers:
Buy and read Clanlands

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