Suki S.

I ordered 3 items. I received 2 items one of which I was not keen on. I called to advise and asked if the 3rd item was sent separately. NAP advised everything should have been together. The girl said she will set up an investigation and arranged a return. I was waiting for contact, made another call and was told investigation was not set up and she would personally do this, I still had no contact and called again, the advisor wanted me to send a picture of the box. I told him that was returned with the item I returned. He again said he will expedite. Again no contact so called again and was told takes 2-3 weeks, spoke to alia manager who said will expedite again and send email. I received an email 3 hours later from someone else with someone full address name and mobile number. I called the person to advise DPA BREACH. I spoke to NPA who wasn't bothered but then I got another email about me returning another item. I am lost as to what is going on. I just want my refund and never to order from them again. Ridiculous customer service who understands nothing clearly! I have this persons personal data and they simply do not care as a company!

Absolutely terrible customer service
Absolutely terrible customer service. I ordered some items which were not what I expected. I have tried calling but no response (I get due to covid-19) however I have tried to chat online but it's unavailable, I have emailed 8 times with my order number etc but they keep robotically saying same thing to chat online. All I want is to return goods. Not helpful at all! Shambles