Sue W.

Ordered a floor mirror. Found they had the best price for this mirror online. After I ordered from the site this past November 2010, I looked further at their reviews and could have kicked myself for not checking the site out first! Needless to say I didn't expect good things to come from this order. I received notice within a week or so that my order had shipped. I tracked the order on the FedEx website and noticed that the order was actually in my town, but came in damaged so they were going to ship it back to the company. Right away I called Shopseating and told them of the problem and requested a refund of my credit card at that time. I was told by the customer service representative that they would give me a refund. I asked him to give me a time frame for the refund and he said he did not know. I asked him to have his manager call me back and have never heard from anyone. That was back on November 30th, so almost a month ago and I still have yet to receive a refund of almost $300! I called today (Dec. 18th) to Shopseating and the number from my credit card statement rolled automatically to their voice message system. Wow... have I ever learned a lesson of a lifetime! My bank has asked me to wait 30 days then I can submit a formal complaint.

My recommendation... DO NOT ORDER FROM SHOPSEATING.COM